The
security industry is an ever evolving beast. From simple door and window
contacts in a home to hundreds of doors and gates utilizing fiber optic
sensors, motion detection, heat sensitive sensors and thermal imaging, security
services are at best.
...complicated.This article focuses on just who really needs security training in the business environment. As Director of technology Integration for the Homeland Protective Group here in New York, I believe that everyone from the CEO down to the janitor..
.err...waste disposal engineer of a company needs at least some sort of rudimentary training. Why? It's very simple.In the security industry there are several distinct yet connected levels of staff.
You have the Sales and Marketing guys/gals, the ones with power point laptop presentations and neat multi-colored doohickies that entice prospective clients to buy a security system or service.Then you have the technician/Installer. the guy/gal that actually goes and installs the security system. They read the installation diagrams, run the wires, set up panels and test the system. Oh yes, when the system "Just stopped working for no reason", they go out and reset what the client did wrong by pressing the magical key code.The senior of these individuals may be transformed into trainers. These are the brave hearted individuals who usually ends up training the end user on how to actually get the system to do what they want.
These people are usually up for some type of sainthood within 2-3 years. We like to keep these guys around.Next, you have support staff. Sometimes, burnt out techs who's attitude slowly went from "If you need anything Mr. Jones, just call us" to "Are you kidding me? This is the third time I'm resetting this stupid panel. Leave your hands off it will ya?!". Although dangerous to the overall image of the company if allowed to mingle with mere mortals, their experience can sometimes be used behind the scenes.
Just keep your hands away from anything edible in front of them and don't look them directly in the eyes.Then of course comes management. who are these guys in shirts and ties? How did they get involved in this business? They have no dirt under their finger nails. Their eyes aren't crooked. they even shower more than twice a month. Where did they come from?Well, truth be told, unless you're talking about huge conglomerate corporations, most managers have at least some field experience. It's not an MBA from St.
John's University or Rutgers that got them the job. As far as training goes, everyone of these individuals should be trained in some aspect of the products they sell, install and/or service.Here at my company, if a tech goes away for fiber optic training, the sales people go too. Why? Because they need the information to properly articulate the benefits of a product to a prospective client. I can't tell you how many sales people have told me that they didn't really know too much about something but someone will get back to me. NEXT!Sales people and management need training just like the techs. Why? Because, at some point in time a problem will arise and they are going to have to interact with a tech to get it ironed out.
They don't need in depth, all encompassing training. They don't need certifications, although they don't hurt. What they need is a basic understanding of what is going on in their business.I often hear that the sales and marketing staff enjoy the technical training. Especially the hands on stuff. It is a break from what they normally do. I've also been told by clients that the salesperson knew so much more than the guy from the other company that they felt more secure going with us.
Other managers have told me they were able to talk a client through a problem with a DVR or camera and they "thought it was really cool". Okay, "cool" - I can live with that.Manufacturers also comment on how great it is to see senior management and sales staff at the trainings. It shows a commitment to their product. A commitment to our business as a whole.Knowledge is power. Power translates into increased revenue.
Having your staff understand their product line so they can ask the right questions to get a quick answer and head off a major problem is priceless. After all, don't you just hate hearing "Uh, hmmmm, I ah, what? Lemme get someone who knows what you want to call you back...." on the other end of the phone? I know I do.To get more information click here corsi or you can also click here sicurezza
...complicated.This article focuses on just who really needs security training in the business environment. As Director of technology Integration for the Homeland Protective Group here in New York, I believe that everyone from the CEO down to the janitor..
.err...waste disposal engineer of a company needs at least some sort of rudimentary training. Why? It's very simple.In the security industry there are several distinct yet connected levels of staff.
You have the Sales and Marketing guys/gals, the ones with power point laptop presentations and neat multi-colored doohickies that entice prospective clients to buy a security system or service.Then you have the technician/Installer. the guy/gal that actually goes and installs the security system. They read the installation diagrams, run the wires, set up panels and test the system. Oh yes, when the system "Just stopped working for no reason", they go out and reset what the client did wrong by pressing the magical key code.The senior of these individuals may be transformed into trainers. These are the brave hearted individuals who usually ends up training the end user on how to actually get the system to do what they want.
These people are usually up for some type of sainthood within 2-3 years. We like to keep these guys around.Next, you have support staff. Sometimes, burnt out techs who's attitude slowly went from "If you need anything Mr. Jones, just call us" to "Are you kidding me? This is the third time I'm resetting this stupid panel. Leave your hands off it will ya?!". Although dangerous to the overall image of the company if allowed to mingle with mere mortals, their experience can sometimes be used behind the scenes.
Just keep your hands away from anything edible in front of them and don't look them directly in the eyes.Then of course comes management. who are these guys in shirts and ties? How did they get involved in this business? They have no dirt under their finger nails. Their eyes aren't crooked. they even shower more than twice a month. Where did they come from?Well, truth be told, unless you're talking about huge conglomerate corporations, most managers have at least some field experience. It's not an MBA from St.
John's University or Rutgers that got them the job. As far as training goes, everyone of these individuals should be trained in some aspect of the products they sell, install and/or service.Here at my company, if a tech goes away for fiber optic training, the sales people go too. Why? Because they need the information to properly articulate the benefits of a product to a prospective client. I can't tell you how many sales people have told me that they didn't really know too much about something but someone will get back to me. NEXT!Sales people and management need training just like the techs. Why? Because, at some point in time a problem will arise and they are going to have to interact with a tech to get it ironed out.
They don't need in depth, all encompassing training. They don't need certifications, although they don't hurt. What they need is a basic understanding of what is going on in their business.I often hear that the sales and marketing staff enjoy the technical training. Especially the hands on stuff. It is a break from what they normally do. I've also been told by clients that the salesperson knew so much more than the guy from the other company that they felt more secure going with us.
Other managers have told me they were able to talk a client through a problem with a DVR or camera and they "thought it was really cool". Okay, "cool" - I can live with that.Manufacturers also comment on how great it is to see senior management and sales staff at the trainings. It shows a commitment to their product. A commitment to our business as a whole.Knowledge is power. Power translates into increased revenue.
Having your staff understand their product line so they can ask the right questions to get a quick answer and head off a major problem is priceless. After all, don't you just hate hearing "Uh, hmmmm, I ah, what? Lemme get someone who knows what you want to call you back...." on the other end of the phone? I know I do.To get more information click here corsi or you can also click here sicurezza
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